Enlighted Support
Enlighted is offline.
We're not.
Siemens decided to discontinue Enlighted as of 30.09.2025. We continue to look after your system – with sensors and gateways in stock, more than ten years of experience and support until 30.09.2035.
Important notice for Enlighted customers
In April 2025, Siemens AG decided to end its involvement with Enlighted as of 30 September 2025. Sensors and spare parts can no longer be obtained from Enlighted. Building Robotics Europe remains able to support and supply existing Enlighted installations – for direct customers until 30.09.2035, and also for systems purchased through other sources.
Enlighted Check
How secure is your system?
Answer four short questions and receive an assessment with concrete next steps.
Our services
We protect your investment.
Spare parts from stock
Ample stock of Enlighted sensors and gateways for repairs and extensions.
Maintenance & repair
Fault diagnosis, replacement and repair by experienced technicians.
Help centre
Available on weekdays from 8:30 am to 4:30 pm – with guaranteed response times under a support contract.
Profile optimisation
Profile changes, lighting adjustments and advice on savings potential.
Firmware upgrades
Up-to-date firmware for new features and stable systems.
Migration paths
A gradual transition to future-proof Bluetooth mesh sensors – without a complete replacement.
Supported components
The Enlighted hardware we support
| Category | Components |
|---|---|
| Sensors | Surface/Desk Sensor SU-5i, Micro Sensor SU-5e and SU-5e-LR, Ruggedized Sensor SU-5s and SU-5s-2W |
| Control | Control Unit CU-4E-FMH, Room Control remote WS-2 |
| Infrastructure | Gateway GW-2-01, Energy Manager, Edge Gateway |
| Location tracking | Asset Tags (RTLS) |
| Software | Location Intelligence, Smart Conference Rooms, Smart Desk / Flexible Office, RTLS, Comfy App |
Have a component that isn't listed here? Get in touch – we will assess your system individually.
FAQ
Questions about the Enlighted discontinuation
Will my Enlighted system keep working after 30.09.2025?
Existing installations will generally continue to operate, because the control intelligence resides in the sensors. The critical issues are spare parts, cloud services and support – and that is exactly where we come in.
Until when does Building Robotics offer support?
For our direct customers until 30.09.2035. We also support customers who purchased Enlighted through other sources.
Can I still replace faulty Enlighted sensors?
Yes. We hold ample stock of sensors and gateways for repairs and extensions.
Do I need to switch to a new system now?
Not immediately. We recommend documenting your system, taking out a support contract and planning a gradual migration. Find out more in our guide to the discontinuation.
Support request
We're here for you.
Briefly describe your system and your request – we will get back to you promptly.
info@buildingrobotics.de
support@buildingrobotics.de (Support)
Availability
Mon–Fri 8:30 am – 4:30 pm (help centre)